Returns

We want you to love your purchase! If you are not completely satisfied, you may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• You must provide proof of purchase (such as your order number or receipt).

Items not eligible for return include:

• Sale items

• Gift cards

• Perishable goods (such as food, flowers, or magazines)

• Personalized or custom-made products

To start a return, please contact us at vijyosanicollections@gmail.com. We’ll provide return instructions. Returns sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original method of payment within 5–10 business days.

• Please note that your bank or credit card company may take additional time to process and post the refund.

Partial refunds may be granted for:

• Items not in original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, contact us at [support@example.com].

Return Shipping

Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Shipping costs are non-refundable. If you receive a refund, the original shipping cost (if charged) will be deducted from your refund.

Non-Returnable Items

Certain types of items cannot be returned for hygiene or safety reasons, such as:

• Intimate or sanitary goods

• Health and personal care items

Questions

For any return or refund questions, please contact us at [support@example.com]. We're here to help!

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 5–8 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1–2 business days

Delivery delays can occasionally occur due to factors beyond our control (such as courier delays or customs processing).

Shipping Carriers

We partner with major carriers including Ecom, Delhivery, DTDC to ship your orders securely and promptly.

International Shipping

We offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination.

Please note:

• Customers are responsible for any customs and import duties.

• We are not liable for any delays caused by customs.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your shipment through the carrier's website.

Lost or Damaged Packages

We are not liable for lost or stolen packages once they have been marked as delivered by the carrier. If your package arrives damaged, please contact us immediately at vijyosanicollection@gmail.com with photos of the package and item(s).

Address Errors

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

We’re here to help! Whether you have a question about your order, need assistance with a product, or just want to say hello — we’d love to hear from you.

📞 Phone

Call us at: +91 9071492943
Available: Mon–Sun, 9:00 AM – 8:00 PM (IST)

📧 Email

General Inquiries: vijyosanicollections@gmail.com